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Customer Support: 1.888.624.3687
Sales: 1.888.572.9564
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Service Level Agreements

customer service Payment Logistics was founded upon ideals of honest, upfront services and high ethical standards. We hold true to these principals in every relationship and partnership. Our standard Service Level Agreement will ensure your business banking clientele receives the same excellent service from our staff they've come to expect from yours. With the high standards set in our Service Level Agreement you can rest assured that your merchant services referral partner is never your weakest link.

Our standard Service Level Agreement states that we will:
  • Answer all client support calls within 3 rings during business hours (7am - 5:30pm PST Monday - Friday)
  • Provide 24/7 Technical support and emergency hotline numbers
  • Provide clear and accurate proposals and statements
  • Provide professional first class customer and technical service
  • Answer every call in a courteous and respectful manner
  • Address all issues in a timely fashion and provide detail explanations where appropriate
  • Proactively address known issues in a timely fashion
  • Provide your bank a direct contact to one of our Bank Relationship Specialists
Our standard Service Level Agreement is just the start. We can help you provide a complete professional business package to your clients while ensuring that your bank's brand is forefront. Please see our Bank Branding page for more information on how Payment Logistics can help your bank succeed.
Our Principles
We believe in honesty, accountability and quality in everything we do. We answer the phone live within three rings during normal business hours and our company executives are always available to address issues in an open and straight forward manner. We focus first on our clients’ bottom line and trust that in doing so our bottom line will take care of itself.

Payment Logistics LLC BBB Business Review