What Makes Us Different?

As a customer of Payment Logistics you can expect to receive a level of care and service that is simply not provided by any other payment processor. Our credit and debit card processing engine is powered by First Data Corporation (NYSE:FDC) allowing us to handle all elements of both credit and debit card transaction processing and provide our customers with some of the most advanced processing technology available today. Simply said, Payment Logistics offers the best of both worlds - cutting edge processing technology and intimate, relationship-based customer service that simply can not be replicated by any other processor in our industry - large or small.

Here's the Truth...

Most processors and service providers want your business, but do not ever want to hear from you. Confusing statements, automated call centers and untimely responses from service agents are all components of what they call a "Customer Service Strategy". Unfortunately, most processors think that the less they need to speak to you, the more profitable a customer you will be to them. This just doesn't make sense to us.

We believe that the more we know about you and your business, the more we can help improve your success. Since your success is directly related to our success, the more we speak to you on the telephone and in person the better suited we are to fostering a mutually beneficial relationship with your firm.

Our number one goal is to develop long-term, intimate relationships with all of our customers - large or small. We believe that by taking this approach, by providing fair and competitive pricing, and by helping our customers grow their businesses over time, we can maximize the value of our relationship. That's the difference - we focus on value, not just short-term profit.

Some of the ways we build long-term relationships with our customers and a few of the unique benefits you can expect to receive as a customer of ours include:

• The best in-house account & customer support. Guaranteed!

• A dedicated, Account Executive, intimately knowledgeable about your business and genuinely interested in your success.

• Low pricing and full disclosure of all fees.

• Easy-to-read processing statements & optional online account access.

• 24-hours per day, 365 days a year technical support.

• Fraud monitoring services to minimize potential losses.

• Assistance in resolving disputed transactions.

• Transaction qualification consulting

• Simplified application process and quick approval.

Please contact us for more info.

Online Merchant Account Reporting

As a customer of Payment Logistics we can provide you with secure, online access to your account activity from any computer with an Internet connection allowing you to monitor charge-backs, retrievals, settlements, interchange qualification, and other important data in a secure environment.  Some of the basic highlights of our online reporting portal include:

• Daily Deposits & Adjustments (for 6 months) including transaction detail

• Charge-backs & Retrievals (for 6 months) including status & reason

• Detailed Cardholder Transaction Inquiries (for 6 months) searchable by card number

• Monthly Statements (for 12 months)

• Available in sections or full view

• Export & print capability

Please contact us for more info.